Director, Operations

Requisition Id:  360741

Mishawaka, IN, US, 46545



Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.


As a Director, Operations in Brokerage at RXO, you will provide leadership for our brokerage products, act as the functional lead for strategic development within the overall market and enhance and grow new business opportunities with established customers. We’ll count on your skills and years of experience to be a champion of our company values, ensuring an engaged workforce, loyal customers, efficient operations, and a bright future for yourself and RXO.


What your day-to-day will look like:

  • Direct and manage all types of brokerage services in the branch.
  • Meet or exceed established business and profit growth targets; remain accountable for product P&L at the branch level.
  • Establish and ensure operational implementation and compliance with processes and procedures for handling the freight product.
  • Maintain strategic relationships with appropriate vendors, including pricing and service standards; coordinate with the vendor base to ensure strategic compliance with RXO goals and objectives.
  • Ensure compliance with all applicable laws and regulations.
  • Assist Sales in developing new customers in the market and onboarding those customers to operations.
  • Develop and implement new product and service offerings to meet customer needs in alignment with their goals and objectives.
  • Direct, develop and train sales and operations teams to ensure individual and branch KPIs are met.


What you’ll need to excel:

At a minimum, you’ll need:

  • 7 years of logistics or 3PL transportation experience 


It’d be great if you also have:

  • Bachelor’s degree in Supply Chain or Logistics 
  • Availability to occasionally travel between branches, regions, and corporate headquarters  
  • 10 years of progressive transportation management experience 


In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.


Does this sound like you? Check out what else RXO has to offer.


Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program


Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.


The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Nearest Major Market: South Bend