Supervisor, Customs

Requisition Id:  356999

Carol Stream, IL, US, 60188


Solutions driven success.


RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. 


As the Customs Supervisor, you will facilitate and prepare customs entries, ensuring they are properly documented, classified and compliant with federal regulations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of the RXO team where you’ll have a starring role in helping us continue to provide daily freight solutions to our global customers.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Prepare customs entries for all import shipments to be submitted to and released from U.S. Customs in a timely manner
  • Document the review and assess accuracy by verifying country of origin/export, IOR, terms of sale and value to ensure compliance with federal regulation requirements
  • With support of compliance team, ensure that all entries are properly classified by using company profiles, Customs Rulings Online Search System (CROSS), the internet and communicating with the importer of record
  • Develop and maintain customer profiles based on the customer's shipment history; coordinate with customers to classify new commodities according to HTS
  • Answer any Customs Brokerage-related inquiries both internally and externally
  • Assist with compliance matters, including verifying power of attorney, conducting in-depth research and developing classification
  • Educate customers on Customs Brokerage operations to help increase sales

What you need to succeed at RXO:

At a minimum, you’ll need:

  • 2 years of relevant experience
  • Experience with Windows applications and Microsoft Office (Word, Excel, PowerPoint and Project), including creating complex formulas in Excel 
  • Solid knowledge of customs and participating government agency regulations, and the harmonized tariff schedule
  • Knowledge of accounting functions and relative information retrieval

It’d be great if you also have:

  • Customs Brokerage license
  • Associate or bachelor’s degree, or equivalent related work or military experience
  • 2 years of experience in a supervisory or specialist role
  • Project management experience
  • Experience handling customer escalations and root cause analysis


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review RXO's candidate privacy statement here. 

Nearest Major Market: Chicago