Analyst, Customer Accounts

Solutions driven success.

RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. 

As the Analyst, Customer Accounts, you will be responsible for supporting internal and external projects for an assigned business unit. We want to leverage your skills and experience to drive positive results and help us keep our operations running smoothly. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with RXO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), life insurance, disability and more.

What you’ll do on a typical day:

• Document requirements for new projects, including current state, future state and gap analysis 
• Provide support to other Implementation Specialists by organizing meetings, capturing project notes, updating project plans and communicating information to meeting participants/related parties 
• Provide analytical, troubleshooting, training or escalation support for new startup initiatives or projects
• Monitor completed projects to analyze the health of the account, review KPIs, evaluate operational assumptions vs. planned, etc.
• Participate in meetings with Operations Support team to ensure global coordination across multiple technical and operational initiatives 

What you need to succeed at RXO:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience
• 1 year of operations, Account Management, or project management experience 
• Experience with Microsoft Office (Word, Excel and PowerPoint)
• Proven ability to create processes and procedures for field operations through usage of Customer feedback/needs, OneCRM and PowerBI

It’d be great if you also have:

• Bachelor’s degree in Logistics or Supply Chain Management
• Thorough knowledge of internal company software applications related to position/business unit

• Customer Service, Account Management or business-related experience
• Experience with Microsoft Project or comparable project management tool

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review RXO's candidate privacy statement here.