Digital Freight Match Specialist

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Digital Freight Match Specialist at RXO, you'll be at the forefront of supporting our carrier partners, ensuring they have a seamless and positive experience. In this fast-paced and dynamic role, you'll tackle challenges head-on, quickly resolving issues while maintaining exceptional service standards. You'll be a key member of our team, equipped with the resources and support to excel and build a fulfilling career!

What your day-to-day will look like:

• Support the RXO Extra sales team by handling escalations and managing customer relations to ensure high levels of carrier satisfaction.
• Manage carrier relations, overseeing RXO Extra setup and onboarding, and provide positive customer service to our carrier partners.
• Use RXO Connect, our digital freight platform, to efficiently resolve issues and assist end-users.
• Take inbound calls from carriers outside of our portfolio, helping them with questions related to our Carrier Portal and Drive RXO app.
• Actively promote and sell the features and benefits of the Carrier Portal and Drive RXO app to reduce the frequency of repetitive inbound calls.
• Provide direct assistance to our carrier partners, ensuring they have access to and understand all of RXO's additional services.

What you’ll need to excel:

At a minimum, you’ll need:

• 1 year of experience providing support to internal and external customers, and/or vendors in the transportation industry
• Working knowledge of Microsoft Office and Windows applications

It’d be great if you also have:

• High school diploma or equivalent
• 2+ years of third-party logistics (3PL) experience
• Excellent verbal and written communication skills

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.