Director, Market Operations

Requisition Id:  361041

Charlotte, NC, US, 28277



Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.


As a Director, Market Operations at RXO, you will have P&L responsibility for an assigned region and manage all aspects of operations. You’ll lead a team of direct reports, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. You’ve built an impressive career already and you’re ready to take it to the next level. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.


What your day-to-day will look like:

  • Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement 
  • Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions 
  • Proactively manage customer service metrics to drive an excellent customer experience 
  • Provide guidance, training and performance management to employees while developing talent through continuous coaching 
  • Establish and maintain effective, collaborative work relationships both internally and externally 
  • Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities 
  • Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls 
  • Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results 
  • Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe 


What you’ll need to excel:

At a minimum, you’ll need:

  • 7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management 
  • Experience performing complex analyses of data, processes, policies, procedures and/or systems 


It’d be great if you also have:

  • Bachelors’ degree in a business-related field 
  • 10+ years of experience in the logistics and transportation industry  
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees 
  • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience  
  • Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed 
  • Strong organizational and time management skills 


In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.


Does this sound like you? Check out what else RXO has to offer.


Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program


Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.


The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Nearest Major Market: Charlotte