Manager, Customs

Requisition Id:  361009

Charlotte, NC, US, 28277 Naperville, IL, US, 60563 Miami, FL, US, 33172



Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.


Applicants for this role will be considered in the following markets: Charlotte, NC and Miami, FL and Naperville, IL.


As a Customs Manager at RXO, you will facilitate and prepare customs entries, ensuring they are properly documented, classified and compliant with federal regulations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of the RXO team where you’ll have a starring role in helping us continue to provide daily freight solutions to our global customers.


What your day-to-day will look like:

  • Prepare customs entries for all import shipments to be submitted to and released from U.S. Customs in a timely manner 
  • Document the review and assess accuracy by verifying country of origin/export, IOR, terms of sale and value to ensure compliance with federal regulation requirements  
  • Ensure that all entries are properly classified by using company profiles, Customs Rulings Online Search System (CROSS), the internet and communicating with the importer of record 
  • Develop and maintain customer profiles based on the customer's shipment history; coordinate with customers to classify new commodities according to HTS 
  • Answer any Brokerage-related inquiries both internally and externally 
  • Assist with compliance matters, including verifying power of attorney, conducting in-depth research, and developing classification 
  • Educate customers on Brokerage operations to help increase sales  


What you’ll need to excel:

At a minimum, you’ll need:

  • Customs Brokerage license 
  • 4 years of relevant experience 
  • Experience with Windows applications and Microsoft Office (Word, Excel, PowerPoint, and Project), including creating complex formulas in Excel   
  • Solid knowledge of customs and participating government agency regulations, and the harmonized tariff schedule 
  • Knowledge of accounting functions and relative information retrieval 


It’d be great if you also have:

  • Associate or bachelor’s degree, or equivalent related work or military experience 
  • 2 years of experience in a supervisory or specialist role  
  • Project management experience 
  • Experience handling customer escalations and root cause analysis 


In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.


Does this sound like you? Check out what else RXO has to offer.


Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program


Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.


The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Nearest Major Market: Charlotte