Senior Director, HR Operations

Requisition Id:  357622

Charlotte, NC, US, 28277


Solutions driven success.


RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. 


As the Senior Director, HR Operations, you will be responsible for establishing, building and refining the strategy and operating model for people operations, payroll and audit and compliance functions at RXO. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. If you’re looking for a growth opportunity, join us at RXO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Establish, build and refine the strategy and operating model for people operations, payroll, and audit and compliance for RXO
  • Partner with IT Shared Services to support the development of best-in-class HR self-service for all RXO employees
  • Lead a high-performing team with a culture of accountability that ensures delivery of timely and quality services that meet Service Level Agreements
  • Identify, develop, and implement services that are high value for customers and meet the strategic goals of the HR function as well as the diverse needs of a multi-faceted, complex organization
  • Oversee the development and management of people processes and payroll, ensuring a smooth transition that balances employee experience with compliance and legal requirements
  • Lead operational support and partnerships with foundational teams (HR Business Partners, Talent Acquisition, Finance, Legal, IT Shared Services) to anticipate and meet customers evolving needs while helping to improve and enhance all people-related operational services and processes
  • Act as the HR Operations lead supporting potential M&A transactions
  • Stay abreast of relevant regulations and policy requirements, ensuring service processes are compliant
  • Lead compliance efforts through SOX, Corporate Audits, internal/external audits, and Privacy (CCPA)

What you need to succeed at RXO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 7 years’ experience in HR Operations, including management of the function
  • A proven background in managing an HR Operations function with a minimum of 15+ years of experience in the fields of HR Systems, Technology and Operations
  • Strong team leadership skills having led and developed teams across multiple geographies

It’d be great if you also have:

  • 15 years’ experience in HR Systems, Technology and Operations
  • Transformation and change management experience as a strategic lead is essential, including implementation of systems and processes on a global scale
  • Proven ability to manage and interpret data, and experience of getting into details while communicating information to stakeholders in a straightforward and meaningful way
  • Well-versed in wider HR Operations, HR policy and processes
  • Strong attention to detail and analytical acumen, comfortable working with large sets of data and interpreting where necessary
  • Aligns with the RXO company culture; hard-driving and entrepreneurial, balanced with a deep level of care for employees
  • A strong leader of people who possesses integrity and honesty; maintains an openness with all employees and can have difficult conversations. Willing and capable of rolling up sleeves to get things done when necessary


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review RXO's candidate privacy statement here. 

Nearest Major Market: Charlotte