Specialist, Billing Resolution

Solutions driven success.

RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. 

As the Specialist, Billing Resolution, you will communicate extensively with clients, managers and contracted drivers to help us deliver world-class logistics solutions. If you’re excited by the challenge of connecting with customers, building relationships and seizing opportunities, take your career to the next level with our rapidly growing, dynamic global company.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Administer weekly billing for assigned clients within specified timeframe, including preparing invoices, transmitting invoices to clients and delivering reports
• Manage weekly settlements within the defined timeframe, when requested
• Research discrepancies and resolve variances in alignment with processes and workflow
• Validate invoicing for accuracy; correspond with key stakeholders to resolve inaccuracies or issues
• Complete daily tasks and monitor activities to ensure efficiency throughout the week; prepare for weekly invoice cycle
• Create related reports for clients, finance managers and other key stakeholders
• Partner with the Advanced Solutions team to identify, improve and implement effective process changes
• Manage and monitor improvement actions to measure the success of changes and enhancements

What you need to succeed at RXO:

At a minimum, you’ll need:

• 1 year of experience in a customer service-oriented environment
• Some experience in accounting, invoicing or freight audit and payment operations

It’d be great if you also have:

• Bachelor's degree or equivalent related work or military experience
• Experience in accounts receivable or accounts payable
• Proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
• Availability to work nights and weekends; able to travel between regions and the corporate headquarters as needed
• Clear and concise verbal and written communication skills; ability to communicate with customers, associates and management in a professional manner

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review RXO's candidate privacy statement here.