Specialist, Customer Service

Solutions driven success.

RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. 

As the Specialist, Customer Service, you’ll be responsible for onboarding and maintaining customers using a suite of in-house built systems.  If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with RXO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Communicate with customers and internal associates utilizing technology and problem-solving skills

• Maintain customer master data
• Provide support to customers through courteous and professional customer service
• Seek out opportunities to improve current processes
• Maintain and generate required reports

What you need to succeed at RXO:

At a minimum, you'll need:

• High school diploma or equivalent
• 1 year of customer service experience

It'd be great if you also have:

• Bachelor’s degree
• 2 years of audit, accounts payable, accounts receivable, load planning or transportation and logistics-related experience
• Proficiency in Microsoft Office
• Effective communication and problem-solving skills

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review RXO's candidate privacy statement here.