Supervisor, Billing and Settlement

Requisition Id:  360997

Charlotte, NC, US, 28277



Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.


As a Supervisor, Billing and Settlement at RXO, you will be responsible for managing a team of analysts, obtaining information to resolve open tasks and continuously seeking opportunities to improve current processes. Your focus will be on delivering world-class service that exceeds our customers’ expectations.


What your day-to-day will look like:

  • Supervise and develop a team of billing and resolution analysts, including managing day-to-day operations, developing metrics and measuring productivity
  • Measure and distribute workload across multiple locations; maintain documentation for all billing and resolution standard operating procedures (SOP)
  • Address issues immediately and appropriately and inform parties of timely and accurate resolution
  • Work with internal departments to learn other technologies and practices that may enhance daily functions and increase knowledge
  • Audit carrier freight bills and interpret tariffs and contracts; investigate and diagnose potential errors and duplicate carrier billing
  • Facilitate and improve the efficiency of the current routing of freight bills and the billing cycle time from carrier freight bill to client payment
  • Assist with creation of design requirements and implementation of new billing paperwork processing technology


What you’ll need to excel:

At a minimum, you’ll need:

  • 2 years of audit, accounts receivable, accounts payable, load planning, transportation, or logistics-related experience
  • Proficiency with Microsoft Office, especially with Excel spreadsheets and data entry


It’d be great if you also have:

  • 1 year of supervisory or team lead experience
  • Bachelor’s degree in Business or Transportation/Logistics, or an equivalent combination of education and experience
  • Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience 
  • Strong attention to detail and follow-up skills with the ability to identify and resolve problems


In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.


Does this sound like you? Check out what else RXO has to offer.


Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program


Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.



The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Nearest Major Market: Charlotte