Associate Analyst, Claims

Requisition Id:  359480

East Syracuse, NY, US, 13057



Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.


As an Associate Analyst, Claims at RXO, you’ll manage incidents and claims on behalf of all business entities, working customers, operations, carriers, and insurance companies.  You’ll assess and identify potential risks that may impact the reputation, safety, security, and financial performance of RXO.  


What your day-to-day will look like:

  • Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests
  • Understand and interpret contractual terms & conditions 
  • Act in the capacity of advisor to operations management, carriers, and customers regarding disposition of incidents and claims
  • Compose professional claims correspondence and, as necessary, liaison with legal prepare to legal notices
  • Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures
  • Investigate review and document significant events and escalate to appropriate leadership, insurance companies and compliance; ensure potential financial impact to RXO is identified and documented
  • Hold loss prevention meetings to provide operations guidance on future risk avoidance measures, and provide damage prevention recommendations to operations and customers
  • Prepare reports and provide trend analysis, and handle special projects as assigned


What you’ll need to excel:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • Exceptional customer service skills
  • Ability to communicate with executive management regarding the decision-making process of incidents and claims
  • Excellent written, verbal, and telephone communication skills


It’d be great if you also have:

  • 1 or more years of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk
  • Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
  • Knowledge of risk reduction and claims process
  • Knowledge of multimodal modes of transportation
  • Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills


In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.


Does this sound like you? Check out what else RXO has to offer.


Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program


Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.


The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review RXO's candidate privacy statement here. 

Nearest Major Market: Syracuse