Associate Analyst, Claims

Requisition Id:  358581

Gainesville, GA, US, 30504


Solutions driven success.


RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. 


As the Associate Analyst, Claims, you’ll manage incidents and claims on behalf of all NAT business entities, working customers, operations, carriers, and insurance companies.  You’ll assess and identify potential risks that may impact the reputation, safety, security, and financial performance of RXO.  On our team, you’ll have the support to excel at work and the resources to build a career of which you can be proud of.


Pay, benefits and more.

  • Full health insurance on day one (medical, dental and vision)
  • Life and disability insurance
  • 401(k) option with company match
  • Education assistance
  • Company paid holidays
  • Paid-time-off (PTO)


What you’ll do on a typical day:

  • Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests
  • Understand and interpret contractual terms & conditions 
  • Act in the capacity of advisor to operations management, carriers, and customers regarding disposition of incidents and claims
  • Compose professional claims correspondence and, as necessary, liaison with legal prepare to legal notices
  • Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures
  • Investigate review and document significant events and escalate to appropriate leadership, insurance companies and compliance; ensure potential financial impact to RXO is identified and documented
  • Hold loss prevention meetings to provide operations guidance on future risk avoidance measures, and provide damage prevention recommendations to operations and customers
  • Prepare reports and provide trend analysis, and handle special projects as assigned

What you need to succeed at RXO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • Exceptional customer service skills
  • Ability to communicate with executive management regarding the decision-making process of incidents and claims
  • Excellent written, verbal, and telephone communication skills

It’d be great if you also have:

  • 1 or more years of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk
  • Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
  • Knowledge of risk reduction and claims process
  • Knowledge of multimodal modes of transportation
  • Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review RXO's candidate privacy statement here. 

Nearest Major Market: Gainesville GA