Associate Analyst, Customer Accounts

Requisition Id:  360963

Marietta, GA, US, 30062



Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.


As an Analyst, Customer Accounts in at RXO, you will be responsible for analyzing carrier aging’s and working with our operations teams to ensure all customer loads are accounted for and billed properly. On our team, you’ll have the support to excel at work, and the opportunity to build a rewarding career. 



What your day-to-day will look like:

  • Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system 
  • Update account managers on problem loads and what actions have been taken 
  • Monitor daily carrier manifest and aging reports 
  • Validate all load data prior to marking loads delivered, for accounting purposes 
  • Investigate product overages, shortages, damages, and complete appropriate documentation 
  • Audit carrier freight bills and interpret tariffs and contracts 
  • Investigate any errors on freight bills such as duplicate carrier billing 
  • Facilitate and improve the efficiency of the routing of freight bills and billing cycle time 


What you’ll need to excel:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience 


It’d be great if you also have:

  • General knowledge of auditing customer accounts  
  • Experience writing routine reports and correspondence 


In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.


Does this sound like you? Check out what else RXO has to offer.


Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program


Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.


The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Nearest Major Market: Atlanta