Customer Service Associate Specialist

Requisition Id:  358070

Vancouver, BC, Canada, V5C 6A7


Solutions driven success.


RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. 


As the Associate Specialist, Customer Service, you’ll ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), pension, life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Assist customers and business partners via telephone and email 
  • Handle customer complaints in a calm, professional manner 
  • Diagnose, assess, and resolve problems or issues   
  • Monitor progress of delivery routes
  • Process changes or cancellations to delivery orders  

What you need to succeed at RXO:

At a minimum, you’ll need:

  • Experience with Microsoft Office and other business-related applications 
  • High school diploma or equivalent

It’d be great if you also have: 

  • 1 year of experience in a customer service role 
  • Experience in a call center environment 
  • Strong customer service skills, including satisfactory resolution of issues  
  • The ability to thrive under pressure while delivering solutions that exceed customer expectations  
  • Exceptional multitasking and organizational skills 


 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review RXO's candidate privacy statement here. 


 If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 


 Accommodation email must include:
•    Your name
•    Job title with location (city/province) and requisition ID
•    A clear description of the disability accommodation that you are seeking