Quality Manager

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Quality at RXO, you’ll play a key role in supporting both transportation and warehousing operations at our customer’s site. You’ll be responsible for ensuring compliance with established safety, quality and productivity standards, while also identifying opportunities for continuous improvement. In this hands-on role, you’ll lead by example promoting accountability and operational excellence through your daily interactions with drivers, dockworkers and frontline teams. Success in this role requires a flexible, proactive mindset and the ability to adapt quickly in a fast-paced, dynamic environment.

What your day-to-day will look like:

• Assist to create, implement and execute policies and procedures, meeting the requirements of the ISO9001 and other quality standards
• Collaborate with action owners to provide Root Cause Analysis (RCA) guidance and ensure development of effective Corrective Action Plans (CAP)  
• Cultivate productive relationships with customer representatives and manage Corrective Action Requests (CAR) 
• Perform audit follow-up activity to verify effectiveness of corrective actions and implementation of preventive actions 

• Investigate all facets of facilities operations to troubleshoot processes and make recommended improvements  
• Coordinate staff training, ensuring maximum productivity and adherence to regulatory guidelines; ensure that facility/department training status and setup is reviewed at the required frequency, and the training requirements are met in a timely manner  
• Schedule, review and follow-up on work instructions with supervisors by designated areas of responsibility  
• Coordinate activities for team members, ensuring effective use of productive working hours  
• Support plant operations in identifying Lean process improvement opportunities 

• Establish KPIs in all levels of organization and post them with their respective teams 
• Help the different managers and supervisors to monitor the financial sustainability of their operation
• Assist transportation leaders and dispatchers by providing driver accountability and training in the fulfillment of all delivery obligations
• Interact collaboratively with transportation and warehousing operations

What you’ll need to excel:

At a minimum, you’ll need:

• 4 years of experience in quality and inventory in a fast-paced distribution or warehousing environment 
• Experience in an ISO environment 
• Supervisory experience 

It’d be great if you also have:

• Bachelor's degree or equivalent related work or military experience  
• Experience with Microsoft Office, including intermediate to advanced Excel skills   
• Availability to travel up to 10% of the time. 
• Experience with warehouse management and inventory management software 
• Strong time management skills and ability to work well under pressure 
• Excellent verbal and written communication skills, especially in a customer-facing environment 

• Self-motivation with excellent analytical and math skills 

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity, or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.