EDI Manager

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Manager, EDI, you’ll be responsible for the setup, support, maintenance and enhancements of EDI trading partners. Your focus will be on providing support to all customers and business users by providing proactive communication and ensuring enhancements are high quality and delivered in a timely, cost-effective manner. If you’re looking for a growth opportunity, join us at RXO.

What your day-to-day will look like:

• Oversee the implementation of new and existing trading partners in alignment with department targets, key performance indicators and service level agreements
• Directly supervise local, remote and off-shore staff
• Own EDI service level agreements including backlog management targets, delivery targets, response time targets, testing targets and system availability targets
• Participate in problem-solving and troubleshooting tactical work with customers and internal business functions to resolve EDI challenges and escalations
• Maintain accountability for overall quality of team’s output, including diagnosing and correcting root process or procedural problems contributing to any quality issues
• Identify, implement and manage process and tool enhancements to improve overall team delivery; responsible for direct oversight of staff, tactical execution and implementation of operational plans
• Manage and lead EDI projects and setups including documentation, quality assurance, implementation support and workflow management
• Stay updated with EDI standards, industry trends and emerging technologies, and propose new and innovative solutions to improve EDI processes and enhance data exchange capabilities
• Prepare and present regular reports and updates to IT management, highlighting project status, key performance indicators and recommendations for improvement
• Provide technical expertise and support to resolve complex EDI-related issues, and serve as an escalation point for EDI production support tickets
• Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements. 
• Foster teamwork and motivate others for success 

What you’ll need to excel:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience
• 5 years of experience in one or more of the following IT areas: software development, maintenance and support; IT solutions and business analysis; project management with experience directly managing and/or leading IT professionals
• EDI experience in at least one professional assignment
• Client-facing customer service experience 

It’d be great if you also have:

• 6-8 years of experience in one or more of the following IT areas: software development, maintenance and support; IT solutions and business analysis; project management with experience directly managing and/or leading IT professionals

• PMP Certification
• Transportation/logistics industry experience
• API Gateway experience
• Ability to identify opportunities to increase accuracy, optimize resources and develop, recommend and implement solutions
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Highly effective in prioritizing and organizing workload, and allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of the results; produce unambiguous, comprehensive and accurate interpretations
• Proficiency in Microsoft Office and Windows applications
• Availability to work a flexible schedule including planned and unplanned overtime, which may include weekends and occasional travel

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.