Operations Analyst- 4PL Warehouse

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Applicants for this role will be considered in the following markets: Charlotte, NC and Miami, FL.

As an Analyst, Operations – 4PL Warehouse, you’ll be instrumental in ensuring efficient warehouse operations while maintaining exceptional customer service. You’ll collaborate with internal teams, logistics partners and customers to streamline daily warehouse activities, optimize workflows and enhance service delivery. Your role will focus on driving efficiency, resolving operational challenges and contributing to continuous improvement initiatives within the 4PL warehouse environment.

What your day-to-day will look like:

• Act as a liaison between the warehouse and customers, ensuring their needs are met, addressing concerns and resolving issues related to shipments, inventory or order fulfillment
• Oversee day-to-day warehouse operations, ensuring accurate and timely receipt, storage and shipment of goods, including managing inventory levels, order accuracy and on-time deliveries
• Coordinate with customers to provide accurate updates on order statuses, shipping schedules and inventory availability while proactively managing expectations to prevent delays
• Assist in warehouse operations by supporting inventory management, handling shipping and receiving processes and ensuring compliance with safety and operational standards
• Work closely with warehouse staff, logistics teams and customer service departments to meet customer requirements and resolve operational issues efficiently
• Help implement and optimize warehouse processes to improve service levels, reduce inefficiencies and ensure smooth and accurate order fulfillment
• Address operational issues such as stock discrepancies, delays or customer complaints, ensuring a high level of customer satisfaction
• Provide regular updates to internal teams and customers on order statuses, inventory levels and potential operational issues, ensuring clear and timely communication

What you’ll need to excel:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience in logistics, supply chain or warehouse management
• One year of experience in warehouse operations, customer service or logistics

It’d be great if you also have:

• A Bachelor’s degree in Supply Chain Management, Logistics, Business or a related field
• Strong understanding of warehouse operations, including inventory management, order fulfillment and shipping/receiving processes
• Experience in customer service with a focus on managing client relationships and resolving issues effectively
• Ability to manage multiple tasks in a fast-paced environment while maintaining excellent service quality
• Proficiency in using warehouse management systems (WMS), tracking software and other tools to monitor operations
• Excellent communication skills, both verbal and written, with the ability to clearly communicate operational issues and solutions to both internal teams and customers
• Strong problem-solving abilities with a customer-first approach to resolving issues

In this role, you’ll be part of a collaborative and fast-paced team dedicated to delivering exceptional service and operational efficiency. You’ll have the opportunity to directly impact customer satisfaction and contribute to the continuous improvement of our warehouse operations. If you're looking to be a part of a dynamic team and enjoy providing top-tier customer service while supporting operational success, we encourage you to apply.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.