Director of Cross Border and Mexico Customs Solutions

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Director, Customs Brokerage at RXO, you’ll provide strategic and commercial leadership across our multi-location Customs Brokerage operations and Laredo Cross-Dock facility. You’ll play a key role in shaping the future of our cross-border and Mexican customs services, owning product development, compliance and customer integration. This is a highly visible role with direct impact on growth, efficiency and customer satisfaction.

What your day-to-day will look like:

• Lead commercial strategy and product development for cross-border and Mexican customs solutions within our Forwarding business
• Oversee day-to-day performance of customs brokerage operations and the Laredo Cross-Dock facility
• Collaborate with IT, operations and sales teams to ensure seamless integration of tech solutions and customer SOPs
• Develop and maintain compliance programs aligned with U.S. and Mexican customs regulations, ensuring audit readiness
• Serve as the primary point of contact for cross-border service offerings, supporting customer onboarding and solution design
• Build and strengthen customer relationships by engaging with current and prospective clients to identify needs and promote solutions
• Partner with internal stakeholders to identify new commercial opportunities and expand service offerings
• Support and mentor team members to foster a collaborative, high-performance environment
• Monitor industry trends, regulatory changes and emerging technologies to enhance RXO’s competitive positioning

What you’ll need to excel:

At a minimum, you’ll need:

• 7 years of experience in a 3PL or Forwarding organization with at least 5 years of team management and development experience with remote and local employees 

• Experience with domestic and international regulations, policies and procedures

It’d be great if you also have:

• Detailed Southern border operational and customs knowledge

• Bachelor’s degree or equivalent work experience 
• Licensed Customs Broker 
• Sales experience 

• Strong strategic planning and project management skills 
• Proven ability to establish and maintain effective, collaborative customer relationships both internally and externally
• Excellent verbal and written communication skills 

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

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